Response to COVID-19 by FDC President

Mar 19, 2020 | FDC|News, News

fdc website 400x283 1
Dear FDC Customer,

As COVID-19 events rapidly unfold, I wanted to take a moment to share what FDC Graphic Films, Inc. is doing. We are taking steps to make sure we can continue to serve you and maintain the health and safety of our FDC family as our nation deals with this pandemic. We are actively monitoring and heeding advice from the CDC and local health officials. We will continue to adjust as needed. We are actively focused on the following:

Supply chain. FDC warehouses ample inventory of all products. We are experiencing a minimal disruption in our supply chain due to COVID-19. We recognize the situation is fluid and we are actively monitoring our supply chain for potential impacts. Should issues arise, we will promptly communicate to our customers. Updates will be posted to the FDC Sign Portal under “News Focus” on the home page.

While we are limiting visitors to our facilities, deliveries are still being conducted as usual.

Order fulfillment. Operations continue to run on time at our South Bend and Reno facilities. Should issues arise, we will communicate with you promptly.

Protecting our employees. FDC places a high priority on serving our customers and caring for our employee family. We have taken a number of precautionary steps to ensure the health and safety of our employees – e.g., we have:

·    Suspended travel
·    Limited access to facility visitors
·    Instituted additional sanitization of office and machinery throughout the day
·    Provided sanitization supplies and training to our employees
·    Supporting remote working
·    Revised our illness/leave policy

Connecting with us. We are and will continue to remain open and operational. Customers can contact us:

·    ‘Chat With Us’
·    Orders@fdcfilms.com
·    800-643-7523

The FDC Sign Portal is available 24/7 to get information about: product availability, pricing, order status, shipment tracking, etc.

We are honored to serve you and know we will move through this challenge together. Please be safe. Please take care.

All my best,
Chris Stoler
FDC President

alert 1

Alert: Shipping Interruptions

All shippers are experiencing interruptions in service due to wildfires in the western region.

9203 9 New Patterns RGB Web

9 New Patterns Added to Lumina® 9203 Series

FDC added nine new pre-printed patterns of the heat transfer vinyl film, Lumina® 9203.

3710 13 New Custom Colors smaller web2

13 New Custom Colors Added to Lumina® 3710 Series

FDC added 13 new custom colors to its offering of Lumina® 3710 premium ultra-metallic cast vinyl series.

CCC Team

FDC Introduces New and Improved Customer Care Center

FDC has invested in technology to provide streamlined customer care communications, including changes in terminology.